Terms of Service
Terms of Service
Zolgoo allows you to engage with consumers, and collect feedback which enables companies to deliver better consumer experiences. We pride ourselves in being open and a place people can trust.
Read our terms of Service.
Our terms of service applies both to the Free service or our paid service.
Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree with, or cannot comply with, these terms, you must not access or use any of our services.
You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services.
Any questions should be sent to our Support Center. And if you still can’t find the answer you are looking for, you can reach out to us at firstname.lastname@example.org
In this section we explain how to access and use our services and subscribe to our paid services.
You and Zolgoo :please note“you” or “your”, we mean the entity or business that you represent. When we say “Zolgoo”, “we”, “our” or “us”, we mean the Zolgoo that you contract with as stated in section 60 of these terms. When we say “affiliate” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.
Our platform: when we say our “platform” we mean our review platform hosted at Trustpilot.com, any sub-domain, sub-directory, similar website or app operated by us.
Our services: Our “services” consist of the Zolgoo business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide, or on our platform (“commercial materials”).
Business profile page: If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page).
Free plan: By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.
Subscriptions: If you subscribe to one or more services that are not included in our free plan (a “subscription”), then you will also be able to access these services through your business account. The following points will also apply to you:
Subscription period: The specific duration of your subscription (“subscription period”) will be listed in the commercial materials that are issued or presented to you when you agree.
Subscription renewals: At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you in your quote, order form or similar document, or you or we terminate your subscription - see the Termination and suspension section. If your subscription is not renewed, you will still have access to the services provided in our free plan.
Subscription renewal pricing: If we make any changes to the non-discounted price of your subscription, we’ll inform you at least 35 days before the next renewal date of your subscription period, which is when the new price will take effect. If we have given you a discount to our normal subscription prices, this discount may end when your subscription renews.
Domains: You promise that you own or have an exclusive right to operate the domain(s) that you use our systems and services for.
Sending invitations to your consumers: you will be treated as the sender of each invitation sent - not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines.
In particular, you confirm that the content of each invitation will be legal, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws.
Sending invitations to your consumers outside of our platform: Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to write reviews on your business profile page), you agree that you are accessing and using our services - and agree to promptly provide information and access for Zolgoo to audit your compliance with these terms and our guidelines. For example, we may ask for you to provide us with information about your invitation process, including how and when you send review invitations or direct consumers to your business profile page. This section will apply even if you do not have a business account or a claimed business profile page, as you may still be displaying or sending review invitations outside of our platform.
Business account: You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:
You control access to your business account. You decide who is allowed to use and access the services available through your business account (“authorised users”) and what kind of access each of those authorised users has. You can change or stop that access at any time.
You’re responsible for all your authorised users’ activity and their use of our services.
You promise that you’ll keep your information (including a current email address) up to date.
You’re responsible for providing true, accurate and complete information.
You’re also responsible for protecting your username and password from getting stolen or misused.
User roles and access: You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account must also accept these terms in order to use our services. If you’d like to read more about user roles and levels of access, check out the information on our Support Center.
Your key responsibilities: You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“claimed domains”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with our guidelines.
Guidelines: When accessing or using our services, you agree to respect and follow our guidelines, policies and codes on legal.trustpilot.com designated for businesses and for everyone (and any other guidance referred to in these terms) (“guidelines”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for consumer reviews.
What we own: We own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who wrote them and any data you provide us when sending invitations to your consumers. Our ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“brand marks”) or any other content on our platform reviews unless we specifically say you are authorised to use them.
User generated content: Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “user generated content”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you - and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account.
Feedback: We appreciate any feedback from you about our services and may use it forever without restriction or payment to you.
We offer products that are new in Beta stage, if you choose to use them, you use them at entirely your own risk.
Problems and support: If you have a problem, we have support articles available through our Support Center that should help you with most situations. If you’ve tried our Support Center and still need help, you can find more information about online support for our services from our support team by contacting them at email@example.com. Depending on the services you subscribe to, you may also have access to the Enterprise Team.
Impartiality: We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and the brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us.
Display of names, logos, and reviews:
When you create a business account and use our services you allow us to use your name and logo on our websites and as a part of a general list of customers for use and reference in corporate, promotional and marketing material.
During your use of our services, you may display reviews of your business and our brand marks on your claimed domains, so long as you follow our guidelines, including the guidance provided by us on our Support Center - and only if you use the designs, widgets, images and functionality that we make available to you in your business account.
Any other use or display of our brand marks or content on Zolgoo, including in offline or online advertising, is only permitted with our advance written consent. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines.
Don’ts: While we can’t cover everything here, here are some important examples of things you must never do:
Undermine the security or integrity of our platform.
Use our platform or services in any way that might impair functionality or interfere with other people’s use.
Access our platform or services without permission.
Introduce or upload anything to our platform or services that includes a virus or other malicious code.
Write, submit or procure fake reviews.
Anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.
Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.
Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.
Repackage, resell, or sublicense any data accessed through our platform or services.
Commit fraud or other illegal acts through our platform or services.
Act in a manner that is abusive or disrespectful to partner, user, or other
We will not tolerate any abuse or bullying of our Zolgoo employees in any situation and that includes interaction with our support teams.
To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).
Using third-party products, such as Magento or Hootsuite, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “third-party provider” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us